Terms & Condition

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Air Ticket Change and Cancellation Policy (for hisgo)

Change fee(per person)

Before Outbound departure Change fee based on air lines ragulation
Before Inbound departure Change fee based on air lines ragulation
**subject to the airlines condition, some airlines is not permitted date change for Inbound or both Outbound and Inbound.

Cancellation fee (per person)

Before Outbound departure Cancellation fee based on air lines ragulation
Before Inbound departure Change fee based on air lines ragulation
**subject to the airlines condition, some airlines are not permitted cancellation for totally unused ticket or partially used ticket.
  • In case of change and cancellation, please change/cancel at “My page” of this website or inform to our office within business hour.
  • In case of No Show, No Show fee will be additional apply for changes or cancellation. (e.g. USD10.00 for No Show fee + USD30.00 for amendment fee inclusive H.I.S handling fee, fares and taxes differences = USD40.00)
  • CANCELLATION FOR REFUND
  • The cancellation must be made one day prior to the departure date or earlier. (During H.I.S Jakarta Business hour)
  • In case of cancellation due to non-contact to H.I.S. Jakarta Business hour, there might be charged separately from the airline.
  • If the ticket price is less than the above-mentioned cancellation fee, the cancellation fee will be a full charge of its the air ticket price.
  • If there is refund to customers, we will refund from paid amount after deduction of the cancellation fee which mentioned above.
  • The case of cancellation after confirmed booking, we are unable to refund the miscellaneous service charge when you pay by credit cards.
  • If the ticket refund is not permitted as shown as the term and condition, which means the non-refundable from the paid amount.
  • Please note that the refund procedure can take up to 3 – 6 months. Furthermore, in the case of partly used ticket(s) (e.g. if only the outbound flight has been used) the airline may require a longer processing time.
  • CHANGES
  • Changes made by the following reasons, please cancel the booking and make a new reservation. [Change or correction of passenger name(spell). Or in case there is no vacant seat of same class in travel dates after request of change.]
  • ADDITIONAL INFORMATION
  • Kindly ensure passport with validity of at least 6 months for your entire return trip.
  • Please check conditions and required documents (VISA/TRANSIT VISA)due to entry and departure from/to each countries by yourself.

Hotel Coupon Change and Cancellation Policy

Change and cancellation fee

Change and cancellation fee of hotel coupon will vary depending on each hotel. Please confirm for details on the application screen at the time of hotel reservation, or my page after reservation in this website (hisgo).
  • The cancellation date is counted from one day before the check in date.
  • In case of change and cancellation, please change/cancel at “My page” of this website.
  • Please pay cancellation fee in case of not informing cancellation on the day of staying date.
  • ”Change” includes change name of guests, type of rooms, number of staying dates.
  • Cancellation fee will be charged even in an accident caused by a flight delay or traffic conditions and so on.
  • If you will change the staying hotel after booking, please cancel the booking and make a new reservation.
  • If you will change the staying date after booking, please cancel the booking and make a new reservation.
  • In case of cancellation caused by customers condition, the customer must pay fee which goes with refundment. (Please note that in case of bank transfer to overseas countries(including Japan), the customer needs to pay the fee of overseas remittance.)
  • The case of cancellation after booking, we are unable to refund the service charge when you pay by credit cards.
  • If the customer own official passport, please inform us when you make a reservation.

Activities Change and Cancellation Policy

Change and cancellation fee

Change and cancellation fee of activities will vary depending on each activities. Please confirm for details on the application screen at the time of reservation, or my page after reservation in this website (hisgo).
  • The cancellation date is counted from one day before the check in date.
  • In case of change and cancellation, please change/cancel at “My page” of this website.
  • Please pay cancellation fee in case of not informing cancellation on the day of joining date.
  • ”Change” includes change name of guests, number of guests.
  • Cancellation fee will be charged even in an accident caused by a flight delay or traffic conditions and so on.
  • If you will change activities after booking, please cancel the booking and make a new reservation.
  • If you will change the join date after booking, please cancel the booking and make a new reservation.
  • In case of cancellation caused by customers condition, the customer must pay fee which goes with refundment. (Please note that in case of bank transfer to overseas countries(including Japan), the customer needs to pay the fee of overseas remittance.)
  • The case of cancellation after booking, we are unable to refund the service charge when you pay by credit cards.
  • If the customer own official passport, please inform us when you make a reservation.

Japan Hotel & Air Package

Cancellation fees (per passenger)

Before issuing ticket Free of charge
After issuing ticket 60% of total
After departure 100% of total

・In case of cancellation, please cancel at “My page” of this website or inform to our office within business hours.
・This plan cannot be changed. The reservation has to be cancelled and a new reservation made.